Congratulations to our latest Nettie winners!

FOR almost two decades, Susan Lattimer has been one of the people quietly keeping her clinic running behind the scenes – solving problems, keeping everyone organised and always finding time to look out for her colleagues.

Described as the “heartbeat” of Gortlands Vets, Susan is the person colleagues turn to when something needs sorting. And whether it’s sourcing an urgently needed item, organising stock, helping the nursing team or simply taking the time to ask a colleague if they’re okay, she is always ready to help.

Her dedication, knowledge and kindness have now been recognised with a Nettie Award.

Susan is among our latest round of winners in June and July who will receive a Nettie for demonstrating VetPartners’ values of being respectful, supportive, dedicated, approachable and collaborative.

All the winners have been rewarded with a Love2Shop voucher, a cuddly Nettie mascot and a certificate in recognition of how much they are appreciated by colleagues.

Leigh Roberts, who nominated Susan for a Nettie, said: “Susan truly is the heartbeat of our clinic. Whether she likes it or not, she is the first port of call if you have a problem that needs sorting. She enjoys a challenge and will always do her best to help.”

Susan, left, is pictured with Leigh receiving her Nettie (right).

Susan’s role encompasses almost every aspect of clinic life. A valued member of the nursing team, she has extensive knowledge and is often the person making sure everyone knows what they’re doing and that everything is organised.

New graduate farm vet Gavin Gurnell has made an extraordinary first impression since joining Riverview Vets in Cork, quickly earning the trust of both clients and colleagues.

Despite only recently starting his veterinary career, Gavin has already developed a reputation for making clients feel at ease, with some even asking for his name after their consultations so they can remember him.

His ability to connect with clients has impressed colleagues at Riverview, who nominated him for a Nettie.

Taking on new challenges

When All Creatures Vets’ Castleblayney office moved into new premises and welcomed a small animal clinic, Elaine McElearney, pictured left, and Nadine McGarvey, right, embraced the change with enthusiasm – taking on new challenges and helping to make the transition a success.

From welcoming small animal clients and assisting with morning admits to expanding their knowledge so they could confidently answer pet-related questions, both have thrown themselves into their evolving roles.

They have also become passionate advocates for their practice, looking for new ways to promote the business and strengthen relationships with clients.

When the team highlighted the importance of promoting Pet Health Plans (PHP) and encouraging Google reviews – helping clients understand the value of the services available to them while supporting customer retention – Elaine and Nadine immediately embraced the challenge.

And they haven’t just risen to it – they have excelled, so have been rewarded with a shared Nettie award.

Congratulations to our latest Nettie winners:

June

Elaine McElearney and Nadine McGarvey - All Creatures Vets

Mirain Lewis - Bodrwnsiwn Vets

Sue Stodart - Bourton Vale Vets

Amanda Welldrake - Eastfield Vets

Tina Gould - Forge Vets

Susan Lattimer - Gortlands Vets

Toby Spruce - LLM Farm Vets

Johanna Lindsay - Parkside Vets

Abbie Reed - Poultry Health Services

Cliodhna O'Callaghan - VetPartners central team

July

Megan Fowler - Ashlands Vets

Lindsay Pollock - Clyde Vets

Mark Day - Fellowes Farm Vets

Rachael Meehan - Newry Vets

Catherine Farmery - Park Vets

Erin Wyatt - Park Vets

Gavin Gurnell - Riverview Vets

Jayne Bonner - Stable Close Equine Practice

Jack Balkham - Westpoint Farm Vets

Lucy Paisley - Westway Vets

Know someone who deserves a Nettie?  

Each month, we select 10 colleagues from across the VetPartners family from the dozens of nominations we receive. Winners are rewarded with a cuddly Nettie mascot, a £250 Love2shop voucher and a certificate. 

Our Nettie awards recognise team members who demonstrate our values of being respectful, supportive, dedicated, approachable and working collaboratively. 

You can nominate a colleague here: https://www.myvetpartners.co.uk/nettie or by emailing: recognition@vetpartners.co.uk 

Article by Amanda Little, VetPartners PR and Communications Director. Email amanda.little@vetpartners.co.uk