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IT

The central IT team are here to help you with your IT needs. In particular we look after hardware and software, this includes PCs and laptops, connectivity to the internet, applications such as PMS, SAGE finance and Microsoft office products and we also provide support to the users of our systems.

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The Help Desk

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The help desk is the link between VetPartners practice teams, central support teams and our support vendors for the various applications and systems used across the VetPartners group.

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If you are experiencing any IT issues please contact the team on:

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Tel - 01904 202 238

Email - ITHelp@vetpartners.co.uk

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Self Service Password Reset

Welcome to the VetPartners, self service password reset tool. Here you can reset your password for Office 365.
It is recommend changing passwords regularly to help enhance security.
 
Following the link below will guide you through the process and will require authorisation through MFA (Multi Factor Authentication).
 
Please note this utility is solely for Office365 and does not assist in changing passwords on any Practice Management System

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The guidelines for any password change are shown below:

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  • Minimum length: Passwords must be at least 12 characters long

  • Passwords must contain 3 of the following to make the password complex:

    • Upper Case letters (A-Z)

    • Lower Case letters (a-z)

    • Numbers (0-9)

    • Special Characters (e.g. £,$,=)

  • Common Words: Please avoid using words that can easily be guessed

  • Unique Password: Must be unique and not reused across different accounts

  • Old Passwords: Old passwords cannot be reused

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